Job Reference Number: AA082024
Department: Case Management Team 1
Industry: Academic
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Job Description

Key Competencies:

• High level of ethics and integrity
• Computer literacy (MS Word, Excel, MS Outlook)
• Excellent drafting skills
• Excellent verbal and written communication skills
• Analytical, problem solving and critical thinking skills
• Ability to manage a caseload and work under pressure
• Time management
• Proper record keeping
• Take initiative in personal development
• Team player

Responsibilities:

• Receive investigation file and identify areas that require further investigation to dispose of a complaint
• Request further information from parties to a complaint where required
• Identify the need for and request expert reports in appropriate matters
• Engage with parties to a complaint concerning the administrative aspects of the file/investigation.
• Ensure that procedural fairness requirements are adhered to
• Maintain a proper record of all complaints allocated, including a record of all correspondence relating to a complaint, proof of service, telephone calls, emails, etc.
• Ensure all information is captured and processed on the OPFA case management system
• Prepare and submit quality draft determinations to the Team Leader within set timelines in accordance with daily, weekly, and monthly targets
• Attend to corrections on reviewed drafts
• Correctly identify out-of-jurisdiction matters
• Draft settlement and out-of-jurisdiction letters for approval by the Team Leader
• Assist with projects/ad hoc tasks as and when required
• Submit weekly and monthly statistics to the Team Leader
• Prepare records for the Financial Services Tribunal or High Court

Behavioural Attributes:

OPFA seeks to appoint a candidate who is results-driven, passionate about service delivery, thrives under pressure, respects deadlines, and is a team player with high levels of professionalism.

Remuneration:

OPFA offers market-related remuneration commensurate with the successful candidate’s skills and experience.

The OPFA is an equal opportunity employer, so preference will be given to candidates from the designated groups in line with the organisation’s employment equity plan.

Persons living with disability are highly encouraged to apply. 

The OPFA reserves the right not to make an appointment. If you do not receive any response within three weeks of the closing date, please accept that your application has been unsuccessful. Regret correspondence will only be sent to interviewed candidates.

In accordance with the POPI Act 4 of 2013:

All candidate personal information is treated with confidentiality and the highest level of security.  Should you not be shortlisted for the vacancy that you have applied for, OPFA will retain your information on our candidate database for a period of 6 months, in the event that you may meet the criteria of a future suitable position which may match your profile and which we will contact you directly for your authorization to proceed with your application.  Should you wish to no longer be listed with us, we will proceed to remove your personal information from our database with your instruction, in accordance with the POPIA guidelines.

Job Requirements

Qualifications and Experience:

• A Law Degree, i.e. BCom Law, BA Law, or LLB (Bachelor of Laws)
• 3 years’ experience in the retirement funds industry – administration, management, or regulation
• Knowledge and understanding of the appropriate legislative and regulatory frameworks
• Ability to assess and investigate facts, interpret legislation, and draft legal documents
• Legal research
• Experience in the financial services sector will be an added advantage
• Knowledge and understanding of the Pension Funds Act and the role of the Pension Funds Adjudicator